Refund policy
Plain English. No fine-print traps. Last updated June 9, 2026.
Full refund — within 12 hours, unstarted
If we have not assigned a booster or begun work within 12 hours of your payment clearing, you may cancel for a full refund (100% of the amount charged), processed back to your original payment method via Stripe. Cancel directly from your orders page.
Full refund — before booster assignment
You can cancel for a full refund at any point before a booster is assigned to your order, regardless of elapsed time. Once a booster is assigned and credentials are released, the order moves to the pro-rated tier below.
Pro-rated refund — work in progress
If your order is partially complete and you choose to cancel, we refund the unworked portion based on divisions or sessions completed at the time of cancellation, minus a 10% restocking fee that covers booster setup time. Worked divisions are non-refundable.
SLA miss credit
If we miss the agreed ETA shown at checkout by more than 25% without warning, you are entitled to choose between (a) a 15% credit toward your next order, or (b) a 15% partial refund to your original payment method. SLA credits do not apply to delays caused by publisher maintenance, account lockouts, or 2FA changes initiated on your side.
Free top-up — division drop within 7 days
If you drop a division within 7 days of a completed solo boost while playing in the same queue we boosted, we will re-climb it free of charge. Duo-queue boosts are not eligible because your own play affects MMR.
Coaching refunds
Coaching sessions are refundable up to 24 hours before the scheduled start time. Within 24 hours, cancellations forfeit 50% of the session fee. No-shows forfeit the full fee. Bootcamp packs are refundable on a pro-rated basis for unused hours.
Not eligible for refund
Refunds are not available once an order is fully complete, for losses caused by playing the ranked queue we are working on, for publisher-issued suspensions (covered separately by our risk acknowledgment in the terms), or for accounts where the customer changed credentials, enabled 2FA, or revoked access mid-order. We will always discuss edge cases — open a ticket via the contact form.
Chargebacks and disputes
We work with every customer in good faith and ask that you reach out to support before initiating a chargeback. Fraudulent chargebacks on completed orders are reported to Stripe Radar and may result in account suspension and recovery action for the disputed amount plus chargeback fees.
How refunds are issued
All refunds are issued to the original payment method via Stripe and typically arrive in 5–10 business days. Refund processing is automated upon cancellation — you will receive a Stripe email receipt once the refund has been sent. We never issue refunds as store credit unless you specifically request it.